Press Release Archive
Premiere Global Services Launches PGI iRgent - An automated reminder solution that empowers businesses and their constituents
Powerful New Online Platform Changes the Model of How Small Businesses Manage Their Constituent Relationships
May 31, 2007
ATLANTA, GA, May 31, 2007 - Building upon the PGi Communications Operating System, Premiere Global Services, Inc. (NYSE: PGI) today launched PGi iRgentSM, an easy-to-use, on-line communications platform for small and mid-sized businesses that revolutionizes the communication of business information in two very important ways:
- + PGi iRgent brings all of Premiere Global’s enterprise class communication technologies together in a single, easy-to-use solution specifically designed to meet the needs of small businesses. With this powerful new tool, companies can send information to any recipient contact address – whether by automated voice message to a phone number, text message to a mobile number, email or fax – all from the same Web interface. Users only have to type a message once, and PGi iRgent automatically delivers that message in the appropriate format to their selected constituents.
- + PGi iRgent enables an enterprise’s constituents to self-select the manner in which they want to receive information, based on the content and context of the information itself. For instance, a patient might want to receive a notice about her doctor’s new office hours by email, while at the same time opting to receive a more urgent notice that her appointment has been canceled via text message to her mobile device.
PGi Irgent represents a new, more efficient way to communicate critical business information, such as renewal notices, service call reminders, appointment reminders, security alerts and past due notices. Companies of all sizes can use the simple, self-serve interface, which includes easy-to-follow steps for uploading contact lists, managing recipient delivery preferences, intelligently routing messages and tracking receipt confirmations.
“In a growing age of mobile and technological lifestyles, arming businesses with tools to better communicate in the form their constituents most prefer is essential,” said Ken Landoline, Program Manager, Customer Centric Strategies at Yankee Group. “Whether communicating via email, voice mail, text messaging or fax, providing the end customer with the ultimate power of choice is a powerful competitive advantage. The value of having a powerful solution like this is the improved satisfaction for both the business and its constituents, which ultimately enhances the overall relationship.”
“PGi iRgent provides powerful new ways for small- and medium-sized businesses to communicate important information in a manner that is both timely and relevant,” said Mark Horne, VP Solutions Marketing, Premiere Global Services, Inc. “By empowering recipients to choose how they want to receive information, with PGi iRgent companies can create a better dialogue and a better relationship with all of the constituents critical to their success.”
Try a free demo and sign up for PGi iRgent for as little as $9.95/month*. To learn more about Premiere Global’s full suite of solutions that improve the way small- and mid-sized businesses do business, including PGi ReadyConference®, PGi Netspoke and PGi Fax2Mail, please visit PGiConnect.com.
About Premiere Global Services, Inc.
Premiere Global Services, Inc., formerly Ptek Holdings, Inc., is a leading global provider of innovative business communications and data services. Customers use our ASP platform to conduct traditional and VoIP-based collaboration sessions and to process and deliver large quantities of individualized, business critical information. Premiere Global offers outsourced document delivery, data capture, alerts/notifications and campaign management solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.
Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 18 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.pgi.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services' forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological change; the development of alternatives to our services; market acceptance of our new services and enhancements; integration of acquired companies; service interruptions; increased financial leverage; our dependence on our subsidiaries for cash flow; continued weakness in our legacy broadcast fax business; foreign currency exchange rates; possible adverse results of pending or future litigation or infringement claims; federal or state legislative or regulatory changes; general domestic and international economic, business or political conditions; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the "Risk Factors" section of our Annual Report on Form 10-K for the year ended December 31, 2005 and our Quarterly Reports on Form 10-Q for the quarters ended March 31, 2006 and September 30, 2006. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.