Press Release Archive
Premiere Global Services Enhances Its Collections Accelerator Solution to Boost Payment Rates and Reduce Costs
Company’s Enhanced Speech-Enabled Automated Payment Solution Helps Reduce Need for Live Agents
Mar 16, 2006
ATLANTA, GA, March 16, 2006 - Premiere Global Services, Inc. (NYSE: PGI), a global outsource provider of business process solutions, today announced an upgrade to its Collections Accelerator solution that provides a convenient, automated method of payment capture for Automated Clearing House (ACH)/debit card users. The new payment feature enhances the collections process for Premiere Global customers by broadening the accepted payment forms and decreasing the number of live agents needed to handle collections transactions.
Premiere Global’s Collections Accelerator solution uses innovative communication technologies to make it easier for enterprises to contact their past-due customers and collect payments through a simple voice interface, helping to reduce days sales outstanding (DSO) by improving payment rates. Collections Accelerator, Powered by Premiere, reduces costs associated with the printing and mailing of statements and past due notices and enables enterprise customers to reduce the amount of receivables they assign to higher-cost third-party collections companies. Premiere Global introduced the new ACH/debit feature for Collections Accelerator in response to the dramatic increase in electronic payments and debit card usage by consumers, which the Wall Street Journal recently reported now represents 60% of transactions processed by Visa USA Inc.
“Collections Accelerator’s simple, easy to use voice interface allows our clients to use spoken commands, simplifying their customer’s payment of past due accounts while helping our enterprise clients save 50% or more over the cost of live agents and other payments methods,” said Lee Provow, President, Data Communications, Premiere Global Services, Inc.. “Our new ACH/debit payment capabilities help customers streamline their collections process and free up their agents’ time for more complex and critical tasks.”
About Premiere Global Services, Inc.
Premiere Global Services, Inc., formerly Ptek Holdings, Inc., is a leading global provider of innovative business communications and data services. Customers use our ASP platform to conduct traditional and VoIP-based collaboration sessions and to process and deliver large quantities of individualized, business critical information. Premiere Global offers outsourced document delivery, data capture, alerts/notifications and campaign management solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.
Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 18 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.pgi.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services’ forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological change; the development of alternatives to our services; market acceptance of our new services and enhancements; integration of acquired companies; service interruptions; increased financial leverage; our dependence on our subsidiaries for cash flow; continued weakness in our legacy broadcast fax business; foreign currency exchange rates; possible adverse results of pending or future litigation or infringement claims; federal or state legislative or regulatory changes; general domestic and international economic, business or political conditions; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the “Risk Factors Affecting Future Performance” section of our Annual Report on Form 10-K for the year ended December 31, 2004. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.