Press Release Archive
Premiere Global Services Introduces Interactive Notifications
Innovative Speech-Based Outbound Notifications Improve Customer Relationships
Mar 7, 2006
ATLANTA, GA, March 07, 2006 - Premiere Global Services, Inc. (NYSE: PGI), a global outsource provider of business process solutions, today announced Interactive Notifications, an enhanced voice messaging solution that enables enterprises to deliver automated, personalized alerts and notifications to their customers in a timely and efficient manner, with speech recognition capabilities for capturing responses and feedback. The automated Interactive Notifications solution allows companies to confirm appointments, survey customers and gather important feedback by asking questions and receiving a spoken response. Recipient responses are captured and delivered to Interactive Notifications clients to update records and follow up with recipients as needed.
Interactive Notifications can be triggered-based on specific business rules, allowing businesses to immediately reach out to customers with important, relevant information, such as flight cancellations or fraud alerts. With professional voice talent available for recording, Premiere Global’s customers can create consistent, compelling messages that generate a higher response rate than other modes of communication, while reinforcing their brand and building stronger customer relationships. Premiere Global clients can access real-time status reports to track the progress of their notifications programs as they run, and detailed reports are available for analysis and fine-tuning of future campaigns.
"Successful customer communications require more than simply sending a one-way voice message,” said Lee Provow, President, Premiere Global Services, Inc. “Premiere Global’s automated Interactive Notifications solution enhances the customer experience by delivering information customers can act upon immediately, using spoken responses rather than a touch tone keypad.”
Premiere Global’s Interactive Notifications is another example of innovative communications technologies that streamline customers’ business processes. Automated notifications allow companies to communicate with their customers via personalized messages, without the high cost of live agents making calls. By automating key messages with Interactive Notifications, companies can rapidly deliver clear, consistent communications and capture immediate responses for improved program results and reduced operational costs.
About Premiere Global Services, Inc.
Premiere Global Services, Inc., formerly Ptek Holdings, Inc., is a leading global provider of innovative business communications and data services. Customers use our ASP platform to conduct traditional and VoIP-based collaboration sessions and to process and deliver large quantities of individualized, business critical information. Premiere Global offers outsourced document delivery, data capture, alerts/notifications and campaign management solutions that automate customers' business processes and improve efficiency levels enterprise-wide. We also offer a full suite of conferencing solutions, including automated, operator-assisted and Web collaboration services that enable customers to communicate real-time via our advanced, open standards global conferencing platform.
Premiere Global serves more than 46,000 corporate accounts in nearly every business sector, throughout 18 countries worldwide. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.pgi.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services’ forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological change; the development of alternatives to our services; market acceptance of our new services and enhancements; integration of acquired companies; service interruptions; increased financial leverage; our dependence on our subsidiaries for cash flow; continued weakness in our legacy broadcast fax business; foreign currency exchange rates; possible adverse results of pending or future litigation or infringement claims; federal or state legislative or regulatory changes; general domestic and international economic, business or political conditions; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the “Risk Factors Affecting Future Performance” section of our Annual Report on Form 10-K for the year ended December 31, 2004. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.