Press Release Archive
Xpedite's Broadcast E-Mail Service Speeds Communication In Two Languages For ANA
Japan's Leading Airline Uses messageREACH® To Connect With Its Frequent Flyers
Aug 21, 2003
TINTON FALLS, N.J., August 21, 2003 - Xpedite (www.xpedite.com), a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK) and a provider of automated, multimedia messaging services, today announced that ANA (All Nippon Airways), the world's eighth largest airline, is using its e-mail service messageREACH®.
ANA uses messageREACH to communicate monthly with North America-based members of ANA Mileage Club (AMC), its worldwide frequent flyer program, alerting them to special promotions and information about fares and services. ANA, which carried 51 million passengers in 2002, operates daily non-stop flights to Tokyo from New York, Los Angeles, San Francisco, Washington, D.C. and Honolulu.
messageREACH significantly reduces the time it takes ANA to communicate with its best customers, since it no longer prints and mails a monthly newsletter. Earlier this year, these broadcast messages were instrumental in delivering essential information about Severe Acute Respiratory Syndrome (SARS), including precautions and procedures for travelers to countries served by ANA -- China, Singapore, Thailand and Vietnam -- that were affected by SARS.
"We selected Xpedite because they offer us the reliability and expertise we require to provide our passengers with the high level of service they have come to expect from ANA, both on the ground and in the air," said Osamu Kawabata, ANA Senior Vice President and General Manager the Americas. We were drawn to messageREACH because it enables us to communicate instantly with our frequent flyers in Japanese, the native language of the majority of AMC members, as well as in English. We look forward to expanding the use of this service to include travel agencies and corporate travel offices."
"The travel industry has been hit particularly hard by the current state of the economy, and we're pleased to offer our customers a cost-efficient and effective way to reach their target audiences," said Lee Provow, President, Xpedite. "Due to recent world events, it has become especially important for cruise lines, hotels and airlines, such as ANA, to have the necessary tools to communicate with their customers, and we are pleased to see our services being used in such a unique and meaningful way."
About Ptek Holdings, Inc.
Ptek Holdings, Inc. is a leading provider of innovative business, data and group communications services for global enterprises. Companies use our audio and data conferencing solutions to conduct group meetings and presentations over the phone or Web. We also enable our customers to process and deliver large quantities of individualized, business critical information, such as electronic statements and invoices, financial transaction and travel confirmations, and drug prescriptions, via our global ASP platform. Ptek serves companies in nearly every business sector, including healthcare, technology, publishing, financial services, travel and hospitality. Our services are marketed under the Premiere Conferencing and Xpedite® brand names.
Ptek Holdings' corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.ptek.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Ptek's forward-looking statements, including, but not limited to, the following factors: technological change; the development of alternatives to our services; our ability to manage our growth; integration of acquired companies; possible adverse effects on our financial condition if we are unable to retain IBM as a customer at the levels currently forecasted; possible adverse results of pending or future litigation or infringement claims; service interruptions; competitive pressures, including pricing pressures; general domestic and international economic, business or political conditions; legislative or regulatory changes; increased financial leverage; our dependence on our subsidiaries for cash flow; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the "Risk Factors Affecting Future Performance" section of our Annual Report on Form 10-K for the year ended December 31, 2003. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.