Press Release Archive
Shurgard Storage Uses Xpedite's Voice Broadcast Service
Xpedite's voiceREACHSM Service Enables Instant and Effective Customer Communication
Jun 4, 2003
Tinton Falls, N.J., June 04, 2003 - Xpedite (www.xpedite.com), a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK) and a provider of integrated, multimedia messaging services, today announced that Shurgard Storage Centers, Inc. (NYSE: SHU) is using its voice broadcast service voiceREACHsm. Shurgard Storage, a leader in self-storage properties across the United States and Europe, is using Xpedite to deliver past-due invoice reminders to tenants each month. Rather than spending hours on the phone with customers of their 448 storage centers worldwide, Shurgard can now quickly communicate with customers to help them avoid costly late fees, and thereby increase the company's accounts receivable.
voiceREACH delivers pre-recorded voice messages to any size list of phone numbers, enabling users to communicate personally and effectively with many individuals at once. This service allows Shurgard to convey the urgency and emotion of a voice message without the need for time consuming, repetitive calling. By outsourcing the service, managers have more time to focus on customer service and other revenue-generating activities.
Marc Levin, District Manager of Shurgard states: "voiceREACH will enable us to streamline the collections process without adding to our overhead. In the two test markets where we have used voiceREACH, our customers have thanked us for the good customer service, and our accounts receivable performance has improved."
"Xpedite's goal with its multimedia messaging services is to help companies grow their business while improving their bottom line," said Rob Mainor, President of Xpedite. "Shurgard's early results are an excellent example of the return on investment our voiceREACH services can provide to customers."
About Ptek Holdings, Inc.
Ptek Holdings, Inc. is a leading provider of innovative business, data and group communications services for global enterprises. Companies use our audio and data conferencing solutions to conduct group meetings and presentations over the phone or Web. We also enable our customers to process and deliver large quantities of individualized, business critical information, such as electronic statements and invoices, financial transaction and travel confirmations, and drug prescriptions, via our global ASP platform. Ptek serves companies in nearly every business sector, including healthcare, technology, publishing, financial services, travel and hospitality. Our services are marketed under the Premiere Conferencing and Xpedite® brand names.
Ptek Holdings' corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.ptek.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Ptek's forward-looking statements, including, but not limited to, the following factors: technological change; the development of alternatives to our services; our ability to manage our growth; integration of acquired companies; possible adverse effects on our financial condition if we are unable to retain IBM as a customer at the levels currently forecasted; possible adverse results of pending or future litigation or infringement claims; service interruptions; competitive pressures, including pricing pressures; general domestic and international economic, business or political conditions; legislative or regulatory changes; increased financial leverage; our dependence on our subsidiaries for cash flow; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the "Risk Factors Affecting Future Performance" section of our Annual Report on Form 10-K for the year ended December 31, 2003. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.