Press Release Archive
Xpedite Adds New Features To Its Interactive Transactional Voice Platform
voiceREACH Provides Text-To-Speech and Survey Capabilities for Improved Customer Communications
Jan 16, 2003
Tinton Falls, NJ, January 16, 2003 - Xpedite (www.xpedite.com), a company that helps businesses manage information distribution to and from their customers through multimedia messaging solutions, including fax, e-mail, voice and wireless services, and a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK), today announced the latest upgrades to its interactive voice messaging service, voiceREACHSM. The latest version of voiceREACH offers many innovative features that provide businesses with new ways to increase their response rates when communicating with their customers.
New voiceREACH enhancements include: · Text-to-speech capabilities that enable text-based information, such as names on a mailing list, to be converted to speech and inserted into a transactional voice message customized to the individual recipient; · Advanced data collection features that allow businesses to survey large numbers of existing customers with person-to-person voice communications and capture their responses through a touch-tone phone. Response data is then organized and sorted by Xpedite for download by the customer at anytime. Xpedite also provides scripting, personalization and voice talent to help customers achieve maximum return on their investment from their voice communications; · Dual document support, which enables users to record two different messages, which will be used based upon how the call is answered - live or an answering device; and · Increased sound quality for messages recorded through a .WAV file.
"We are taking our successful fifteen-year track record in the messaging sector to lead the industry with innovative services, and we're pleased to see our customers achieving record response rates with these new interactive voice messaging features," said Rob Mainor, President of Xpedite. "What sets us apart is Xpedite's ability to offer a combination of messaging services, including e-mail, voice, fax and wireless, to reach recipients, which offers an even greater opportunity to increase responses. This breadth of services is a real value-add for our customers, who are using our services for any and all action-oriented communications, ranging from bill collection and subscription renewals to event reminders and fundraising."
Users can access the voiceREACH service via touch-tone phone, a Web interface or file transfer protocol (FTP), and can record messages over a touch-tone phone or by using a PC microphone to create a .WAV file. Customized scripts are available for seamless integration of messages. An audit trail of all calls is provided upon completion of a broadcast, and is available for monitoring online, even while calls are still in progress.
About Ptek Holdings, Inc.
Ptek Holdings, Inc. is a leading provider of innovative business, data and group communications services for global enterprises. Companies use our audio and data conferencing solutions to conduct group meetings and presentations over the phone or Web. We also enable our customers to process and deliver large quantities of individualized, business critical information, such as electronic statements and invoices, financial transaction and travel confirmations, and drug prescriptions, via our global ASP platform. Ptek serves companies in nearly every business sector, including healthcare, technology, publishing, financial services, travel and hospitality. Our services are marketed under the Premiere Conferencing and Xpedite® brand names.
Ptek Holdings' corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.ptek.com.
Forward-looking and cautionary statements
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Ptek's forward-looking statements, including, but not limited to, the following factors: technological change; the development of alternatives to our services; our ability to manage our growth; integration of acquired companies; possible adverse effects on our financial condition if we are unable to retain IBM as a customer at the levels currently forecasted; possible adverse results of pending or future litigation or infringement claims; service interruptions; competitive pressures, including pricing pressures; general domestic and international economic, business or political conditions; legislative or regulatory changes; increased financial leverage; our dependence on our subsidiaries for cash flow; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the "Risk Factors Affecting Future Performance" section of our Annual Report on Form 10-K for the year ended December 31, 2003. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.